How to Rectify Webmail Password Issues in QuickBooks Desktop?

How to Rectify Webmail Password Issues in QuickBooks Desktop?

Often there can be a situation when the password of services of email such as, yahoo or Gmail is not accepting by QuickBooks. Or even if the password is correct, there might be scenario when the user might not be able to send their emails by means of QuickBooks. No matter whether the password is old or new, they might come across an error stating that the email or password is incorrect. Well, this can be a bit terrifying situation for the user to handle. Considering this, we have come up with this piece of information, where we will be talking about the entire steps to be followed in fixing webmail password issues in QuickBooks desktop.

QuickBooks is unable to send the email to outlook - Screenshot

Thus, if you are interested in knowing more about webmail password issues in QuickBooks desktop, make sure that you read this article carefully till the end. Or you can also connect with our team of professionals, if you don’t want to perform these steps on your own. Ring up to us at +1-844-405-0906, and we will be more than happy to help you.

Read it Also: How to troubleshoot QuickBooks Unexpected Error 5?

Steps to troubleshoot webmail password issues in QuickBooks desktop

In order to shun off the webmail password issues in QuickBooks desktop, it is suggested to carry out the below stated set of steps:

Step 1: Updating QuickBooks desktop

Help + Update QuickBooks desktop - Screenshot

The very first step is to update QuickBooks to the latest release, in case haven’t already. After the software is updated, the user is recommended to email a test transaction and check if the error is resolved.

Step 2: Checking the email settings

The user will have to open the online email service and review the settings and filter preferences. The reason behind reviewing the settings is that they might be blocking the emails from QuickBooks on accident. For the email service, the user can follow the steps below:

Preferences - New Screenshot

Gmail

Here, the user will have to check the app preferences, as something might be blocking the connection to the google account.

  • The steps to be followed here under will related to enabling access for less secure apps
  • And the user can also set access preference for specific apps, such as QuickBooks
  • The next step is to move back into QuickBooks and email a test transaction

Yahoo! Mail

Two step verification process is used by Yahoo! Mail. The user will have to review the settings:

  • For this, the user is suggested to move to the Yahoo account security page
  • And then, turn on the two-step verification and allow apps that use less secure sign in features
Yahoo! Mail setting - Screenshot
  • Also, move back in QuickBooks and email yourself a test transaction

If the user still can’t send emails, then use the Yahoo’s generate third party app passwords tool. This creates a random password the user can use to connect the QuickBooks. This is required only once.

  • The user needs to follow the steps to get a password
  • And then move back in to QuickBooks and email the test transaction
  • Now, in the password field box, the user should enter the third party app password and click on OK tab.

Other email services

Checking the security and filter settings. Making exceptions or rules so QuickBooks isn’t blocked.

QuickBooks in RightNetworks

The user will have to complete a multi factor authentication request with RightNetworks. In case the user can’t log in to RightNetworks from a browser, then it is suggested to contact the professionals for setting it up properly.

See it Also: How to Fix QuickBooks has stopped working or not responding issues?

Step 3: Checking the antivirus settings

Many times, the anti-virus software might block the connection accidentally, then in that case the user needs to search for the antivirus provider’s website for steps to permit the port exceptions. The steps for Norton And McAfee are as follows:

  • At first, the user will have to make port 465 open for Yahoo! Mail
  • And then, make port 587 for opening for Gmail and all other email services

In case the user makes use of McAfee, then it is suggested to open the antivirus program and check the excluded pro accesses list. The user needs to add the below stated names to the list so they can run freely:

  • QBW32.exe – C:\Program Files\Intuit\QuickBooks [year]\QBW32.exe
  • QBDBMGRN.exe – C:\Program Files\Intuit\QuickBooks [year]\QBDBMgrN.exe
  • QBDBMGR.exe – C:\Program Files\Intuit\QuickBooks [year]\QBDBMgr.exe

The user is supposed to move back in to QuickBooks and email a test transaction.

Related Article: Fix Outlook cannot log on when emailing in QuickBooks Desktop

To conclude!

I hope by reading the above information you are now able to fix webmail password issues in QuickBooks desktop. Whereas, if the error prolonged even after that, then in that case we recommend you to get in touch with our QuickBooks premier support team of technically sound accounting experts using our helpline +1-844-405-0906. Our team will ensure to provide with immediate technical assistance.

 

Related Posts

How to Fix: Can’t Back up with Intuit Data Protect Issue?

How to Fix: Can’t Back up with Intuit Data Protect Issue?

Ways to fix can’t back up your QuickBooks Desktop data file issue with Intuit Data Protect:

Seeking for quick fixes to can’t backup with intuit data protect error in QuickBooks? If yes, then your search ends over here, as this piece of writing will brief you with the most relevant strategies in rectifying the Intuit data protect backup failed: firewall or connection error. Often, when the user tries to backup with Intuit data protect and the application can’t access the file which is to be backed up, then such an error might be encountered. The backup failed error appears with the following warning messages:

“Intuit Data Protect Backup Failed: Firewall or connection issue”

“Intuit Data Protect Backup Failed: One of the configuration files is damaged or corrupted”

“Intuit Data Protect backup incomplete: Files did not backup because they were open or not reachable”

Can't Back up with Intuit Data Protect - Screenshot

Well, in such a scenario, the user can use the below discussed solutions and try getting rid of Intuit data protect to back up the files and folders. An important suggestion that should be kept in mind here, is to try backing up with the Intuit data protect after carrying out each of the solution and head forward only if the error persists. To know more about this error and its related fixation steps, make sure that you stick around the article hereafter.

You might also see: How to Upgrade Internet Explorer to Open QuickBooks Desktop?

Defining Intuit data protect

Intuit data protect in QuickBooks - Screenshot

Before you dig in deep to learn the procedures to rectify can’t backup with intuit data protect error, it is better to have a brief knowledge about what Intuit data protect is all about. Well, Intuit data protect is well known as IDP and is a subscription service by Intuit. This subscription allows the user to backup the essential business information online. What makes it even better is that the backup is taken on secure servers and this service can be integrated with QuickBooks 2016 and later versions. When the subscription of this service is activated, IDP takes the backup of the data automatically at the preferred timing each day. Moreover, it is capable of taking reinforcements of the information to the user accordingly.

There are situations, when this service fails to take the backup, and users often find this situation quite critical to handle. This situation arises due to handful of factors, which we have mentioned later along with the fixes to the same. Thus, let us dive in together to get a better insight.

What stimulates the can’t backup with Intuit data protect error?

As we mentioned earlier, there are a handful of factors stimulating the Intuit data protect backup failed issue, out of which the most common ones are discussed in below:

  • The very first reason can be if the operating system uses of some other file instead of NTFS, then this sort of error is probable to happen
  • Also, if the ibuenghost.exe process is running on the local user on windows instead of the admin user
  • Moreover, if the company file that is to backed up is already open on some other workstation, then this error might be seen

Also See: How to Convert a QuickBooks for Windows file to QuickBooks for Mac?

Fixes to can’t back up with Intuit data protect problem

The Intuit data backup failed error can be easily tackled using the below discussed steps and procedures. Let us explore each of the methods one by one:

Procedure 1: Clearing the internet explorer cache, cookies, temporary files, and SSL state

The user can try to fix the issue by clearing the internet explorer cache, cookies, temporary files, and SSL state. The steps involved in this procedure are as follows:

  • The very first step is to open the internet explorer
  • And then, navigate to the tools and choose the internet options. Also, note that if the user is unable to find the tools on the browser, then it is suggested to click on ALT to unhide the hidden tabs.
  • The user is then required to move to the general tab and also select delete option
  • Followed by, looking for the following boxes:
    • Temporary internet files and website files cookies and website data
    • History
    • Form data
    • InPrivate filtering
    • Uncheck the preserve favorites and the website data box
  • Now, the user should choose the delete option and then clear the items
delete all the cookies and temporary internet files in the browser - Screenshot
  • The user is then required to navigate to the content tab
  • Lastly, the user needs to choose the clear SSL state and then click on ok tab
Clear SSL State - Screenshot

Procedure 2: Cleaning the space in the Intuit data protect

If the first method didn’t work in fixing the issue, then another method can be to clean the space in the intuit data protect. The steps involved in here are as follows:

Step 1: To start with, the user needs to checking the intuit data protect version and also ensure that it is updated

Step 2: After that delete the backup folders after downloading the backed-up files first

Step 3: Now, reduce the backup file size, as it would clear the space

  • This can be done by right clicking on the data protect icon and then select open intuit data protect
Open Intuit Data Protect - Screenshot
  • Followed by selecting change backup settings
Change backup settings in IDP - Screenshot
  • After that, the user should untick on the files and folders that the user doesn’t need to backup
  • Moving ahead, the user needs to hit on continue tab and then see exit backup settings
Cleaning the space in the Intuit data protect - Screenshot
  • The last step is to try to backup once more

Read Also: How to Resolve the Network Issues with QuickBooks File Doctor test Results?

Procedure 3: Ensuring that IBuEngHost.exe isn’t running as a windows user

IBuEngHost.exe is needed to run as a system user for Intuit data protect to work in a proper manner. The Steps involved in this particular process are as follows:

Step 1: Ensuring that the file is running as system

Ensuring that the file is running as system - Screenshot
  • Here, the user needs to right click the windows taskbar and also choose the start task manager
  • The next step is to select the details tab and also look for IBuEngHost.exe. Also, the user should ensure that it has the user name as system and the status is running

Step 2: IBuEngHost.exe isn’t running as system

IBuEngHost.exe isn’t running as system - Screenshot
  • Under this, the user needs to download a new installed for QuickBooks version. The user should note that the user needs to save the file where it can be spotted easily
  • After that, navigate to the location where the installer was saved
  • Now, the user should right click the installer and select run as admin
  • The next step is to proceed with the re-installation process
  • The user is also suggested to look for the IBuEngHost.exe in the task manager and also ensure that the status is running and also the user name is system
  • The last step is to try backing up with Intuit data protect

Procedure 4: Using Intuit data protect diagnostic tool

The intuit data protect diagnostic tool can help in fixing the issue. This tool assists in checking the system’s memory, disk space, windows components and intuit data protect version. Moreover, it also tests whether the user is able to connect to the backup service or not. The steps to be carried out in this are as follows:

  • Firstly, the user should right click the bank with intuit data protect icon and then choose about intuit data protect option. This would look like a green padlock
  • The next step is to press Ctrl + F2 keys to open the intuit data protect diagnostic tool
  • Also, the user should select run diagnostics. If the diagnostics tool detects an issue with a firewall or third-party security software, the user will require to reconfigure the software to permit access to intuit data protect files
  • For further information related to configuring the security software and hardware, the user should check manufacturer’s website, and then add the following files for exceptions
    • C:\Program Files(X86)\Common Files\Intuit\Data Protect\IntuitDataProtect.exe
    • C:\Program Files(X86)\Common Files\Intuit\Data Protect\IbuEnghost.exe
    • C:\Program Files(X86)\Common Files\Intuit\Data Protect\QBIDPServices.exe

If the tool detects any issue, an error window will display on the screen.

See Also: How to Fix QuickBooks Desktop Won’t Open Error After Windows Update?

Conclusion!

Reading this piece of information might have helped you in getting rid of the can’t backup with intuit data protect issue. However, if you bump into the same error again, then discuss regarding the same with our QuickBooks desktop pro support team at +1-844-405-0906.

 

Other helpful articles:

What Versions of QuickBooks Supported with Windows 10?

How to Toggle to Another QuickBooks Edition?

How to troubleshoot QuickBooks Unexpected Error 5?

How to troubleshoot QuickBooks Unexpected Error 5?

Stumbled upon QuickBooks unexpected Error 5 and unable to decide what to do? Well, this situation is usually faced when installing hardware, or when opening or running other functions in QuickBooks desktop point of sale. The user might come across: Status code 5 or System error code: 5 Access denied. There can be a couple of reasons behind the occurrence of the QuickBooks unexpected error 5, a few of which we will be discussing later in this article.

Thus, if you are interested in knowing the causes and quick fixes to QuickBooks unexpected error 5. However, an alternate for the same can be to get in touch with a team of professionals at our toll-free customer support number i.e. 1(844)405-0906.

You may also like: How to locate missing transactions in QuickBooks desktop?

Trigger to the QuickBooks unexpected error 5

As we said before, there can be a handful of factors causing this error, which includes the ones listed below:

  • Any sort of virus or malware attack
  • Or if the system shuts down incorrectly
  • Also, if there are invalid entries in the windows registry
  • Moreover, improper installation of QuickBooks leads to unexpected error 5
  • Registry entry or system file gets deleted mistakenly

Methods to Fix Unexpected error 5 in call to Netsharegetinfo for PATH

There can be a few methods implemented in order to tackle the QuickBooks error code 5. Let us explore each of the methods one by one:

Solution 1: Ensuring to provide access to file share

Ensuring to provide access to file share - Screenshot
  • For this, the user needs to open file explorer and right click on the folder where the company file is saved
  • After that, select the properties and also click on sharing tab
  • The next step is to select full or partial sharing based upon the business requirements
  • Lastly, the user needs to click on apply and OK tab

Read Also: How to resolve QuickBooks Error code 7010?

Solution 2: Using reimage repair tool

If none of the above methods worked, then the user can make use of the reimage repair tool. The steps involved in this process can be:

  • The very first step is to download the reimage repair tool
  • And then, save the file on the desktop
  • Followed by, right clicking the reimage repair tool link and selecting the option to save to the desktop
Reimage PC Repair Tool - Screenshot
  • After that, the user needs to move to the file location and then click yes when prompted
  • Now, avoid marking the checkbox to start the automatic scan
  • Once done with the above steps, the user needs to click on install and the tool will start scanning
  • After that, the user can click on start repair
  • The last step in the process is to restart the system and check if the error gets resolved or not.

Solution 3: Using file QuickBooks file doctor tool

If the error persists, the user can make use of the QuickBooks file doctor tool. The steps to do so are:

QuickBooks File Doctor (QuickBooks Tool Hub) - Screenshot
  • After installing the tool, it will open up on its own. Or the user can go to the start menu and open the tool.
  • The next step is to search for the company file from drop down list
  • And then select the check file damage only and also click on diagnose file option
QuickBooks File Doctor - Check Damage File (Screenshot)
  • The user is then required to enter the admin password if asked.
Steps to use File doctor tool - Screenshot
  • The tool will start with the process to repair the error.
  • The process might take some time. Once the process ends, check if the error is resolved or not

See Also: How to download and run QuickBooks Print and PDF Repair tool?

Conclusion!

 This drives us to the conclusion of this article, where we expect that the information stated above might be enough to fix QuickBooks unexpected error 5. However, if the error continues to trouble you even after carrying out the methods above, then make sure to consult a professional immediately.

You can call us right away at our QuickBooks desktop support number i.e. 1-844-405-0906. We are a team of experts and certified ProAdvisors, who work round the clock to provide the best possible support services. Thus, feel free to call us at any point of time, we will be happy to help you.

 

Related Posts

How to Fix rejected ACH payments or fees in QuickBooks Payments?

How to Fix rejected ACH payments or fees in QuickBooks Payments?

QuickBooks users who make use of QuickBooks payments, can accept ACH bank transfers from customers to pay for invoices and other sales. However, in rare cases a situation might occur when the ACH payment gets rejected. Well, if there is ever an issue in getting ACH payments into the bank account, then the user might get an email and notified regarding the same. The email will provide the user with the specific code, and will also describe the issue. If you are also facing similar issue, then need not to worry, this post will brief you with all possible facts related to fixing rejected ACH payments or fees in QuickBooks payments.

Here, the user will also be informed about the R## codes and their fixation steps. Let’s dive in together to get better insight into fixing rejected ACH payments in QuickBooks desktop. Whereas, for any further information, feel free to approach us and our team at +1-844-405-0906. We will be happy to help you.

You may also like: How to Fix QuickBooks Error Code Skipped -111?

More about R## codes

The user is always recommended to keep a check on the procedures specified in the email that he/she would receive. Below is a table with the updated information related to R## codes.

R ##
Reject code
What the code means?What can be done?
R01

R09
Insufficient funds/Uncollected funds

The available balance in your account isn’t enough to cover the fees.
Under this situation, the user is recommended to check the balance of the bank account being used for paying fees for QuickBooks payments.

It is recommended to have your Merchant Account info and case number ready.
R02Account Closed

The account you used for QuickBooks payments isn’t active.
In this case, the user is supposed to update the bank info and change the account used for QuickBooks Payments.
R03


R04
No Account/Unable to Locate Account/Invalid Account Number

The account number doesn’t match the individual on the payment, or the account isn’t valid.
The user is recommended to Sign in to the Merchant Service Center.

These steps can be followed to check the bank information. And also make the necessary updates.
R05Unauthorized Debit Entry

A business debit entry was transmitted to a member’s consumer account, and the member didn’t authorize the entry.
In case you need to change the account QuickBooks put’s money into, follow these steps to update your bank info.

or

Your bank can call us to let us know you resolved the issue.

or

The user can follow the steps related to bank letter, in order to get rid of this issue.
R06Returned at Our Bank’s Request

We (Intuit) didn’t accept the payment.
This particular situation, doesn’t require anything to be done. The issue will be resolved by the professionals.
R07Authorization Revoked by Customer

You previously authorized an entry but revoked the authorization. This means you stopped the deposit.

If you use a corporate account, make sure you tell your bank to accept deposits from QuickBooks Payments.
In order to change the account QuickBooks put’s money into, follow these steps to update the bank info. One can also update his/her account and routing numbers if the accounts are changed.

or

Your bank can call us to let us know you resolved the issue.

or

The steps related to the bank letter can be opted by the user.  
R08Payment Stopped

You requested a stop payment with your bank.
If you need to change the account QuickBooks put’s money into, follow these steps to update your bank info. You can also update your account and routing numbers if you changed accounts.

or

Your bank can call us to let us know you resolved the issue.

or

The steps for bank letter can be followed to resolve this issue.  
R10




R29
Customer Advises Not Authorized/ Corporate Customer Advises Not Authorized

You told your bank that Intuit isn’t authorized to debit your account and/or an entry was not authorized.
The user is required to work with the bank to authorize payments coming from Intuit and QuickBooks.

If you need to change the account QuickBooks put’s money into, follow these steps to update your bank info. You can also update your account and routing numbers if you changed accounts.

or

Your bank can call us to let us know you resolved the issue.

Or

Follow the steps involved in presenting a bank letter to fix this issue.
R11Check Safekeeping Entry ReturnNothing is to be done on the user’s part. We’ll work to fix the issue.
R12Branch Sold To Another DFI

Your current QuickBooks payment account info changed since your bank or branch was sold to another financial institution.
The user is supposed to update the bank info for QuickBooks Payments.

Also, the user is suggested to add new routing and account numbers for the account QuickBooks deposits payments into.
R13Bank Not Qualified to Participate

Your bank can’t participate in ACH or the routing number is incorrect
For this particular code, the user will have to Sign in to the Merchant Service Center.

And carry out the steps to check your bank’s routing number is correct. Make any updates you need to.
R14


R15
Account Holder Deceased

The account holder has died (used in the event of a Representative Payee, Guardian, or trustee).
In case the account holder is deceased, please send Intuit a Death Certificate.

According to the bank’s policy, the user might have to send a letter or change the bank account completely.

Follow bank letter instructions discussed later.
R16Account Frozen

Funds unavailable due to legal action or your bank. In this case, you can’t access your account.
For this issue, the user is suggested to work with the bank and follow the proper procedures to fix the account.

In the meantime, if the user is having a new account that he/she wants to use, the steps to update the bank info should be followed.

or

Your bank can call us to let us know you resolved the issue.

or

Carry out the steps to present the bank letter.  
R17File Record Edit Criteria

Your bank rejected some portions of this item (identified in return addenda).
You do not need to do anything. We’ll try to fix this issue.
R20Non-Transaction Account

Policies or regulations prohibit or limit ACH activity on your account.
Under this situation, the user needs to check the account you told QuickBooks to deposit payments into. It is important to ensure that it’s a checking account or some other transactional account. Most importantly, it can’t be a savings account.

In general, savings accounts only permit a limited number of daily debits.

If you need to change the account QuickBooks puts payments into, follow the steps to update your bank info.
R21“Invalid Company IdentificationThe NACHA handles these issues. You don’t need to do anything.
R22Invalid Individual ID NumberThe NACHA handles these issues. You don’t need to do anything.
R23Entry refused by your bank due to one of the following:

* Minimum or exact amount not remitted

* Account subject to litigation

* Transaction results in an overpayment

* Intuit’s bank not known by your bank

* You didn’t authorize payment
To update your QuickBooks Payments info, follow the steps to update your bank info.

or

Your bank can call us to let us know you resolved the issue.

or

Steps involved in presenting a bank letter can be followed here.
R24Duplicate Entry

The request appears to be a duplicate entry.
There is nothing to be done by the user. We’ll work to fix this issue.

Steps to submitting a bank letter

submitting a bank letter

In case the user is required to submit a letter to Intuit from the bank, in order to fix the issue, then there are certain requirements. The letter should be clearly stating the reason the payment got rejected and also that the steps mentioned in the email were followed properly. Along with that, the user should ensure the below points to be present in the bank letter.

Read this Also: How to Fix Online Banking Errors in QuickBooks

  • A bank letterhead should be used for presenting the letter
  • Also, the user should mention that the issue with the account was fixed and the account is open and available for both ACH debits and credits
  • Moreover, the bank letter should include the case number or merchant account number, which is present in the email
  • Not only this, but the letter should also have the bank account number and the routing number
  • The user should mention a telephone number for a bank representative
  • And also, the letter should be signed and dated by a bank representative

See this Also: How to Fix Intuit QuickBooks Online Login Problems?

Crux of this piece of information!

This piece of information is written with an intent to provide the most appropriate fixes to the rejected ACH payments or fees in QuickBooks Payments. In case the reader is still puzzled, then he/she can connect with our QuickBooks desktop support team of professionals right away.

Grab a phone and get in touch with us, we are just a buzz away and waiting for your call. We assure the discussion would help you gaining answers to all your queries.

 

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How to Fix Connection to QuickBooks Company File is Lost Issue?

How to Fix Connection to QuickBooks Company File is Lost Issue?

9 Ways to Fix Connection to QuickBooks desktop company file is lost

As a QuickBooks user, you would be aware of how incorrect folder permissions, firewall configuration, and internet settings in Windows OS may give you a selection of errors. Among the most common errors that you encounter while opening company files in Windows are:

  • -6000, -77
  • -6000, -80
  • -6176, 0
  • -6000, -83
  • -6177, -0
  • Server Busy
  • The specified file can’t be opened. Make sure that another program or a read-only file isn’t using it
  • The system cannot find the path specified

You may see the following error message on your desktop screen:

The connection to the company file has been lost. QuickBooks must close immediately. Any unsaved data will need to be re-entered.

Connect to company file has been lost problem - Screenshot

If you come across the errors mentioned above, you can try the solutions provided in this blog post. Try the solutions in the provided sequence for the best results.

You may also like: How to Convert QuickBooks Desktop to Online?

Troubleshooting Steps to Fix error message: Connection has been lost

Below are the 9 best methods in order to resolve the connection has been lost problem in QuickBooks desktop:

Solution 1: Open your QuickBooks file again

Sometimes, the error only appears when you attempt to open a company file for the first time. If the error occurs, close the window and simply try to open the file again.

Solution 2: Ensure that your QuickBooks is updated to the latest release

Keeping your QuickBooks to the latest release can keep a lot many errors and glitches at bay including the “connection to QuickBooks company file is lost” error. Here is how you can check if you have the latest release:

  • Go to QuickBooks Desktop
  • Press F2 key on the keyboard and open Product Information Window
Product Information Window - Screenshot 1
  • Check your current QuickBooks version and release

If you are using an old version, switch to the latest one. You can set up automatic updates for QuickBooks or do it manually.

Update QuickBooks from Main Menu - Screenshot

Read Also: How to your access QuickBooks remotely?

Solution 3: Log in to QuickBooks as Administrator

  • Close QuickBooks Desktop.
  • Right-click the QuickBooks icon and select Run As Administrator.
Open QuickBooks as System Administrator - Screenshot
  • Try to open company file.

See Also: Troubleshooting QuickBooks Error Code 6129, 0

Solution 4: Toggle the UAC setting

For Windows 10, 8.1, and 8

  • Close QuickBooks Desktop.
  • Press the start button on your keyboard and type User Account Control in the “type here to search” box.
  • Open Settings and Change User Account Control Settings.
  • Note down the current level somewhere easily accessible and move the slider to the highest setting – Always notify.
Toggle the UAC setting in Windows 10 - Screenshot

For Windows 7/Vista

Toggle the UAC setting in Windows 7 - Screenshot
  • Close QuickBooks Desktop.
  • Press the Windows Start button and enter UAC in the search box at the bottom left hand corner or Control Panel search box.
  • Choose the Change User Account Control settings link.
  • Note down the current level to some place easily accessible and then move the slider to the highest setting – Always notify.
  • Open QuickBooks and close it again.
  • Re-open the user account control settings and then take the slider to its original position.
  • Try to open company file again.

Read Also: How to troubleshoot QuickBooks error 15241?

Solution 5: Check if the file is set as Read Only

Check if the file is set as Read Only - Screenshot
  • Search and find the file in Windows Explorer.
  • Right-click on the company (.QBW) file.
  • Go to the General tab, and make sure that Read Only box is not checked. In case the box is checked, uncheck the checkbox and select OK button.
  • Try to open the file again.

Read Also: What is the use of QuickBooks component repair tool?

Solution 6: Make sure that your Internet Explorer settings are appropriate

  • Open Internet Explorer.
  • Click on the gear icon on the upper right corner of your computer screen.
  • Click on Internet Options.
  • Click on the Advanced tab.
  • Scroll down to the Security section and check if boxes in front of Use SSL 2.0, Use SSL 3.0 and Use TLS 1.0 are checked.
Use SSL 2.0, Use SSL 3.0 and Use TLS 1.0 are checked - Screenshot

You may also see: How to Resolve the QuickBooks error code 15222?

Solution 7: Log in as Windows administrator

  • Click on the start button on the keyboard and log off from your computer.
  • Now, log in as Administrator.
  • Try to open the company file.

You may also see: How to fix QuickBooks unable to backup company file error?

Solution 8: Check if the Windows permissions are set appropriately for QuickBooks to function

  1. Close QuickBooks Desktop
  2. Go to C: drive followed by Program Files through Windows Explorer.
  3. Go to the C:\Program Files (x86)\ folder if you have a 64bit computer.
  4. Right-click on the Intuit folder and select Properties.
  5. Go to the Security tab then select Advanced option.
  6. Make sure the Users group is selected in the Owner field up top. If you see SYSTEM or something other than Users, take ownership of the Intuit folder.
  7. Take on the role of the Owner if you do not see other USERS as the owner
    • Go to the Advanced Security Settings for Intuit permissions window and select Change for the owner field.
    • Type USERS and hit Enter.
    • Click on the checkbox before Replace owner on sub-containers and objects.
    • Choose Users (YOUR COMPUTER NAME\Users) Full Control and press Ok button.
  8. Click on Edit in the Intuit folder properties window and the security tab.
  9. Select Users (YOUR COMPUTER NAME\Users) and check the Full Control checkbox.
  10. Select Ok and exit the Intuit folder properties window.
  11. Check if the connection file lost issue is fixed. If the issue persist, you will need to repeat the above-mentioned steps for these additional Intuit folder locations:
    • C:\Program Files\Common Files\Intuit (C:\Program Files (x86)\Common Files\Intuit for 64 bit computers)
    • C:\ProgramData\Intuit
    • C:\Users\Your User Name\AppData\Local\Intuit

See Also: Steps to Resolve QuickBooks error 1321

Solution 9: Configure Windows Firewall and Internet security settings for updates and network access

Configuring QuickBooks firewall and security exceptions - Screenshot

You can set your windows firewall and security settings for QuickBooks Desktop and receive timely updates and avoid network issues.

Also See: How to Fix QuickBooks validation code issues?

Final Words..!

Moreover, if you don’t have much time to spend on fixing this QuickBooks error message: connection has been lost, then you can simply get in touch with our 24/7 QuickBooks premier support team at +1-844-405-0906. Our team of experts and certified ProAdvisors will ensure immediate assistance.

 

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